Supporting the communities in and around Trowbridge, Bradford-on-Avon, Melksham, Westbury and Frome
FAQs
Frequently Asked Questions
Have a question about home care? You’re in the right place.
Here are answers to some of the questions we’re often asked by families considering care with Otter Homecare.
(And if you can't find what you're looking for, we're just a phone call away.)
We offer visiting care, live-in care, and specialist support for conditions such as dementia, stroke recovery, and Parkinson’s. Care is always tailored to individual needs.
Visiting care means our Care Professionals visit you at scheduled times to help with daily tasks. Live-in care, on the other hand, offers 24/7 support with a Care Professional living in your home, ensuring constant care and companionship.
We believe quality care takes time. A full hour ensures we never rush, allowing our Care Professionals to provide meaningful support and build genuine relationships with clients.
Otter Homecare provides a range of services including personal care, medication assistance, meal preparation, mobility support, companionship, help with hobbies, transportation, and household tasks. All services are tailored to meet your individual needs and preferences.
Our visiting care starts at £32.95 per hour, with a minimum of one-hour visits. Live-in care begins at £1,395 per week. Costs can vary based on your specific needs and the level of support required. We’ll provide a personalised quote after a free home assessment to ensure you get the best care plan.
Yes, Otter Homecare is available 24/7. We offer flexible support ranging from a few hours a week to full-time live-in care, including evenings, weekends, and overnight care, to meet your needs whenever you need us.
All Care Professionals are carefully recruited, DBS-checked, fully trained, and supported with ongoing training that goes beyond CQC requirements.
Yes. Otter Homecare is regulated by the Care Quality Commission (CQC) and is a member of the Homecare Association, ensuring we meet the highest standards.
Call us directly on 01225 690022 and we’ll arrange a free home visit to create a personalised care plan. We’ll guide you through every step.
