Frequently asked questions

We offer visiting care, live-in care, and specialist support for conditions such as dementia, stroke recovery, and Parkinson’s. Care is always tailored to individual needs.

Visiting care involves our Care Professionals coming to your home at scheduled times to assist with daily tasks. Live-in care provides round-the-clock support with a Care Professional living in your home, offering continuous care and companionship.

We offer flexible visit lengths to suit each person's needs — from a short check-in to several hours, or full live-in support. You get exactly the right amount of care, never rushed.

We offer a range of services including personal care, medication assistance, meal preparation, mobility support, companionship, help with hobbies, transportation, and household tasks. All services are tailored to meet your individual needs and preferences.

Visiting care starts at £36 per hour, with flexible visit lengths from 30 minutes upwards. Live-in care begins at £1,550 per week. Costs can vary based on your specific needs and the level of support required. We’ll provide a personalised quote after a free home assessment to ensure you get the best care plan.

Yes, our services are available 24/7. We offer flexible support ranging from a few hours a week to full-time live-in care, including evenings, weekends, and overnight care, to meet your needs whenever you need us.

All Care Professionals are carefully recruited, DBS-checked, fully trained, and supported with ongoing training that goes beyond CQC requirements.

Yes. Otter Homecare is regulated by the Care Quality Commission (CQC) and is a member of the Homecare Association, ensuring we meet the highest standards.

Call us directly on 01225 690022 and we’ll arrange a free home visit to create a personalised care plan. We’ll guide you through every step.

The starting pay for a Care Professional at Otter Homecare is £15.25 per hour, from day one.

No previous care experience is required — just compassion, reliability, and a desire to help others. We provide full training and support.

You’ll support clients with daily living — from personal care, medication, and meals to companionship, hobbies, and helping them stay independent.

We offer comprehensive training, starting with a full induction and practical skills training. Our continuous professional development includes advanced dementia training and opportunities for career progression, ensuring our Care Professionals are always growing and improving.

We offer flexible shifts to fit your lifestyle, including full-time, part-time, evenings, and weekends.

A driving licence and access to a car are preferred, as most roles involve travelling between clients. In some areas, walking or cycling rounds may be possible.

Yes. Many of our team move into senior roles such as Senior Care Professional, Care Supervisor, or even management positions.

We believe in care with time. That means visit lengths planned around the client, extra training beyond industry standards, and treating our staff as valued professionals, not rushed workers.

Apply online or call us. We’ll arrange an informal chat, followed by an interview and checks. If successful, you’ll complete training and shadowing before starting with clients.