Stay connected to the moments that matter
Choosing care for a loved one is a big decision. We're here to support, guide and reassure you through every stage — not just to provide care.
Our Care App keeps the whole family gently in the loop — wherever they are.
See who's visiting today
Know when your carer has been and when they're due.
Read real visit notes
From breakfast choices to how they're feeling — recorded with care.
Access care records anytime
View care plans, assessments and updates easily.
Know medication's been taken
Confidence that medication's been given and needs are met.
More than care — real support for families
Many of us have been family carers ourselves. We know the worries, and the relief of feeling truly supported.
Kind, no-pressure advice
Free, friendly consultations with no obligation. We listen, answer honestly, and help you explore the best options.
Clear, transparent information
Costs and funding, what to expect, how our care works and how to get started — all in plain language, no jargon.
Practical help beyond care
Home safety advice, equipment recommendations, and help navigating Local Authority or NHS support routes.
A family-led approach
We treat every client the way we'd want our own parents and grandparents to be cared for.
Using the Otter Homecare app
Watch: Using the appWe make it easy — for everyone
We make it easy for everyone
We remove friction wherever we can: large-print documents on request — right down to your invoices — and family surveys offered four ways (online, on paper, over the phone, or in person), so no one is ever left out. We do things with people, not just for them.
A complaint is a gift
We genuinely want to hear when something isn't right. We welcome concerns, promise it will never affect your care, come out in person — even at weekends if it's serious — and close the loop by telling you what's changed as a result.
Relationships that outlast the contract
Our care doesn't end when a contract does. Our founder still visits former clients who've moved into care homes, just to check in — because the relationships matter more than the arrangement.
A real care app, not a clipboard
We're around 90% paperless, with electronic care records, signatures and route-planned visits — less paper, less driving, and a live window into your loved one's care through the Care App.
Let's find the right care, together
Speak to a real, local person today — never a call centre.