Meet the team
The friendly, familiar faces behind Otter — chosen not just for their skills, but for their kindness, empathy and the way they connect with people.
Jamie founded Otter Homecare after becoming the main carer for his father following a stroke. Twenty years living in Thailand — where caring for older loved ones at home is simply the way of life — shaped his belief in kinder, more personal care. He's currently completing a Level 5 Diploma in Health & Social Care and lives locally in Bradford-on-Avon.
Cherie has over a decade in the care sector, from Care Support Worker to Registered Manager. She's passionate about person-centred care and expert in compliance, quality assurance and developing her teams — fostering a culture of compassion and continuous improvement.
Maria brings 13+ years across hospices, hospitals and home care. Her calm, organised approach keeps care plans, referrals and family communications running with professionalism and compassion. She's passionate about helping people feel heard, supported and safe.
Brad joined us as a Care Supervisor, in a role that spans office and field — carrying out spot checks, client reviews and joining Care Professionals on visits. He brings many years of care experience and a passion for keeping our standards high for clients and staff alike. Before care, Brad was a chef — and he's already delighting the office with his culinary skills.
Abbey is an experienced care professional with 5+ years in domiciliary care and adult social care training. As our Home Care Trainer she ensures every new Care Professional is confident and well-prepared, with expertise in safeguarding, medication, manual handling and care planning.
Our Care Professionals
The same few faces we promise — directly employed, DBS-checked, and trained by our own trainer before they ever visit alone.
I came into care because I was my daughter's carer first. One lady wouldn't let anyone shower her when I started; now it's two or three times a week, and that trust is what makes the job worthwhile.
I've been in care for 29 years. Sometimes I'm the only person a client sees all day, so I always turn up with a smile; one client even teases me: 'Do you have to be so cheerful?'
I helped look after my nan when she was in her nineties — she couldn't afford care, so I went up three times a month myself. What I like most now is making new connections, and meeting such a wide variety of clients.
Growing up with my nan, I always loved spending time with older people, listening to their stories and learning about their lives. After studying Health and Social Care, I began working in a care home and haven’t looked back. I especially enjoy getting to know my clients, discovering their interests and hearing the fascinating stories and experiences they have to share.
We're one team — in the office and out on visits
Watch: We're one team Let's find the right care, together
A friendly voice, not a call centre.