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Dementia care, built around the person

A dementia diagnosis can feel overwhelming — for the person living with it and for everyone around them. With the right support, many people can carry on living well, safely and happily in the home they know and love. That's what we're here for.

An Otter Care Professional doing a wooden puzzle with an older couple at home
Person-centred

Care that helps someone stay themselves

For someone living with dementia, familiar surroundings — the same rooms, routines, photographs and comforts — can bring real calm. Our job is to make staying at home possible, gently and safely, with a small, consistent team of familiar faces rather than a rota of strangers.

Our Care Professionals are trained in the patient, practical things that help someone feel settled, respected and in control: keeping to routines, communicating calmly, encouraging food and fluids, and finding the moments of connection that make a day better. We build the care around the whole person — their history, their likes, the things that still light them up.

The standout

Training that comes from lived experience

We don't just tick a dementia-training box. Our team completed a full day of dementia training co-produced with Alzheimer's Support, a local Wiltshire charity, through their EDUCATE programme — which means the learning comes directly from people who actually live with dementia.

It covered understanding behaviour, encouraging nutrition, and communication, and it gave our whole team a shared language for dementia care.

We're also proud supporters of Beyond Dementia Wiltshire, joining local efforts like Denim for Dementia and the Memory Walk — because good dementia care extends beyond the front door, into the community.

The Otter team in a dementia training session, with a trainer presenting a 'Definition of dementia' slide
More providers should be doing this.
The EDUCATE trainer, on Otter's approach
Real moments

The small, true things

A few anonymised moments from our dementia care.

An Otter Care Professional with a client visiting the horses at a local stable

A morning with the horses

A lady who'd once helped at a local stable, taken to stroke the horses and enjoy coffee and cake. Calm and happy all morning.

The pet-shop visit

A lady who loves animals, taken to see the guinea pigs within her usual evening visit. Brighter and more trusting ever since.

His music, his identity

A gentleman who once played in a folk group; our team help him play his organ and old CDs, and he sings along.

Two Otter soft toys wearing branded lanyards with a card carrying the emergency number

A little extra comfort

Every dementia client can receive a comforting Otter soft toy — a friendly, dementia-friendly companion that also quietly carries our emergency number, so help is never far away.

Day to day

How we help

  • Personal care, washing and dressing — gently and with dignity
  • Medication support and prompts
  • Meals and encouragement to eat and drink
  • Companionship, familiar routines and getting out and about
  • Overnight and live-in care as needs grow — a warm alternative to a care home
  • Real-time updates to the family through our Care App, for peace of mind

As needs change, our live-in care offers round-the-clock support at home, and you can explore the other conditions we care for on our conditions page.

For the family

You're never facing it alone

Dementia affects everyone around the person, not only the individual.

We keep families close and informed, and offer honest, jargon-free guidance every step of the way. We share what we've learned from supporting other families living with dementia — and where someone else could help, whether a local group, a charity or a specialist, we'll gladly point you their way or help make the introduction. As things change we adapt the care, so you always know what's happening, and why.

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An Otter Care Professional sharing a warm moment with a client
Free, no-obligation assessment

Let's find the right care, together

Tell us a little about who needs support and we'll be in touch to arrange a free home visit — at a time that suits you.

Free, no-obligation home visit
A tailored care plan, built around you
Speak to a real local person — never a call centre
Prefer to talk? Call us any time 01225 690022

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Thank you — we've got it

One of our local team will be in touch very soon to arrange your free visit. If it's urgent, please call 01225 690022.

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