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The families we look after

Real words from the families who trust us with the people they love.

9.5
homecare.co.uk Review Score for Otter HomecareBased on 16 verified reviews
homecare.co.uk
★★★★★15 Jul 2026

"The Carers have all been very compassionate and very supportive during this rapid dementia journey we are experiencing…"

Trudy SWife of Client
★★★★★24 Jun 2026

"The care I have received so far is excellent, second to none. The carers are friendly and understanding. Very knowledgeable and appear to have a high quality of training… Highly recommend."

S MClient
★★★★★27 Mar 2026

"Otter staff are superb in every way. They are kind, and really understand what being caring carers means."

Frances WClient
★★★★★30 Sep 2025

"I cannot recommend Otter Home Care highly enough: we used them to provide care for my elderly dad. Their level of care was excellent, the carers were always on time and were very attentive."

Helen FDaughter of Client
★★★★★12 Dec 2025

"All home care should be as good as this, lovely carers, nothing too much trouble, they don't just do the basics, but will help out with anything…"

E SClient
★★★★★14 Oct 2025

"Incredibly kind and considerate in all their dealings with me and my stepmother."

J KStepson of Client
★★★★★A few of our recent five-star reviews from families on Google
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★★★★★

"They went above and beyond to make sure my mother was comfortable, safe, and treated with the dignity and kindness she deserves… Thank you, Otter Home Care, for your exceptional service and for caring for my mother as if she were your own."

Steve WGoogle review
★★★★★

"I cannot recommend the Otter team highly enough if you are considering care for a loved one with dementia… We have gone from thinking our mum would be going into a care home imminently, to having mum safe, supported and most of all happy in her own home now. They listen, they communicate brilliantly and they are so adaptable to all the changes that dementia care brings."

Anna BGoogle review
★★★★★

"Otter offers flexible, high-quality care at an affordable price. The carers are all top notch and I cannot recommend this company highly enough."

Frances CGoogle review
★★★★★

"Jamie and his team have done an excellent job looking after a dear family friend. I really recommend his company."

Fiona DGoogle review
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★★★★★ Rated 9.5 by families on homecare.co.uk