Last updated: June 2026
On this page
1. The short version2. What cookies are3. Why we don't use them4. What we do store on your device5. Videos on this site6. Links to other websites7. If anything ever changes8. The formal bit9. Questions1. The short version
This website doesn't set a single cookie — no tracking, no analytics, no advertising — so there's nothing to accept, nothing to reject, and nothing quietly watching you browse.
That's a deliberate choice, not an oversight. Most people visiting this site are looking into care for someone they love, often at a worrying time. We think privacy is part of being kind — so we built the site to work without following you.
2. What cookies are
Cookies are small text files that websites save on your computer or phone. They have some perfectly ordinary uses — like keeping you signed in to your online banking — but they're also widely used to track what people do online and show them advertising afterwards.
We don't do any of that, which is why you won't find a cookie pop-up here. There's simply nothing to ask permission for.
3. Why we don't use them
The last thing you need, after reading about dementia care late at night, is to be followed around the internet by adverts for it. So:
- No analytics or advertising scripts run on this site — from us or anyone else.
- Everything is served by us — pages, photos and fonts all come from our own website, not from third parties.
- Our forms go straight to us — when you ask for a free assessment, your details are emailed securely to our local team and nowhere else. Our privacy policy explains how we look after them.
4. What we do store on your device
One small thing — and only if you ask for it. If you use the "Make this easier to use" button to make the text bigger, increase the contrast, stop things moving, or switch to an easy-read font, we save those choices in your browser so the site remembers them next time you visit.
Those choices are stored on your own device, are never sent to us or anyone else, and aren't cookies. You can clear them at any moment with the "Reset everything" button in the same panel.
5. Videos on this site
Our short films are hosted on YouTube using its privacy-enhanced player — the version that doesn't set cookies for simply watching a video.
Until you choose to press play, the only thing that comes from YouTube is the still preview picture — a plain image, which sets no cookies. The full player only loads if you press play; if you'd rather not, the rest of the page works exactly the same.
6. Links to other websites
We sometimes link to other websites — for example homecare.co.uk for our reviews, the Care Quality Commission, or WhatsApp if you choose to message us. Once you follow a link, that site's own cookie and privacy policies apply. We don't control them, and they set nothing on this site.
7. If anything ever changes
If we ever add a tool that needs cookies — for example, a simple count of visitors — we'll update this page first, and ask your permission with a clear yes-or-no choice before anything is switched on. No quiet changes, ever.
8. The formal bit
For completeness, here is the full list of cookies set by this website:
| Cookie | Purpose | Duration |
|---|---|---|
| None | This website sets no cookies of any kind. | — |
And everything kept in your browser's local storage (see section 4):
| Item | Purpose | Duration |
|---|---|---|
| otterA11y | Remembers your accessibility choices — text size, high contrast, reduced motion and easy-read font. Stays on your device; never transmitted. | Until you press "Reset everything" or clear your browsing data |
This page is provided in line with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR. Because this site sets no cookies and uses no non-essential tracking technologies, no consent banner is required.
9. Questions
If anything here isn't clear, just ask — you'll reach a real, local person. Email hello@otterhomecare.co.uk or call 01225 690022.